That’ll go a long way, and the IT team can make sure not to block anything from that address. Go ahead and give them the IP addresses with instructions to pass them on to their IT team.But I think you knew that one sounded like a robot wrote it.
If the issue continues, please let me know. If you’re still not receiving emails from us, please contact your ISP (Internet Service Provider) to ensure that they are not blocking email traffic coming from us.If they are, be sure to add our email domain to your email account’s safe senders list. Check your spam or junk email filter to make sure that emails coming from us aren’t being placed in this folder.Make sure you have not adjusted your notification settings.
Example requestįollow these tips to troubleshoot your issue: If a customer is behind a pretty strict firewall, email notifications from your app might be blocked. I’ll have our programmers take a look and see what’s going on.Ĭustomer Support 9. Copy this output and send it to me in a reply to this email message.
#PLEASE REVERT BACK TO ME IF YOU RECEIVE THIS EMAIL SERIES#
The result will be a series of text output that shows hops from your computer to our server. It may take a few minutes to complete the trace.
Open Network Utility from your Utilities folder, select the Traceroute tab, enter “” (without quotes and including your subdomain) and click the trace button. Once there, type: “” (without quotes and including your subdomain).
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